The Real Reason Workplace Conflict Happens with Kate Russell

The Real Reason Workplace Conflict Happens

In this thought-provoking episode of Pick My Brain, we sit down with workplace
relations expert @Kate Russell to
explore the reality behind so-called “difficult” people at work and why, more
often than not, we’re actually dealing with people in difficulty.

Together, we unpack the complex dynamics behind challenging workplace
relationships and conversations, moving beyond policies, processes, and quick
fixes to focus on what truly matters: people. Kate shares a refreshing and
deeply human approach to leadership, conflict, and workplace culture, one
grounded in curiosity, empathy, and understanding the root cause rather than
simply reacting to behaviour.

This conversation is especially valuable for senior leaders, middle managers,
business owners, and HR professionals navigating the increasing complexity of
modern workplaces. Kate challenges traditional approaches to performance and
conflict management, offering practical insights into how authentic listening
and meaningful dialogue can create safer, more accountable, and more connected
teams.

Throughout the episode, we explore why slowing conversations down often leads
to better long-term outcomes, how asking thoughtful questions builds trust,
and why people are far more likely to follow rules and processes they helped
create themselves.

At its heart, this episode powerfully reminds us that conversations can
transform workplace culture, strengthen relationships, and create lasting
impact when we choose empathy over assumption and curiosity over control.

Want to pick the brain of Kate Russell? Click
here.